WEX Motorpass

Lenna Saeidzadeh

Using your card, card types, and controls.

Managing your cards

Why do I have to activate my WEX Motorpass fuel card?

How do I activate my WEX Motorpass fuel card?

How can I enable card activation on my WEX Motorpass account?

Can I opt out of card activation?

I cannot activate my card. Why?

How do I know if a card is activated?

How can I get a new card activation code?

Card activation

How do I add more cards to my account?

How can I remove a fuel card on my account?

Why doesn’t my card work?

How do I know what my fuel card’s balance is?

What do I do if my card is locked?

What should I do if my card is lost, stolen or damaged?

What do I do when my fuel card is about to expire?

How can I get my WEX Motorpass fuel card reissued?

Can I change the vehicle registration number, driver name or the product controls on my card?

Can I reassign a fuel card to another driver?

I've got a new fuel card and I'm not sure if it's got funds on it and if my PIN for the card is active.

Can I change my 'Driver & Vehicle' card to 'Driver' card?

Can I reactivate a card?

What should I do if a cardholder leaves our business or ceases to be authorised to use the card?

I found a WEX Motorpass card, what do I do with it?

Can I add specialty vehicles to our WEX Motorpass account?

Is there a chip or a digital version of the WEX Motorpass card?

Can I pay tolls with WEX Motorpass?

Does WEX Motorpass support electric vehicles?

Card management

How do I know if my card is sign or PIN?

How do I set or change a PIN on my fuel card?

How do I remove a PIN from my fuel card?

I have issues with PINs, what do I do?

Does my old fuel card’s PIN carry over to my new card?

What if I have forgotten my fuel card’s PIN?

My card is locked due to too many incorrect PIN attempts. What do I do?

PIN settings

What are product controls?

How do I set product controls?

What can I buy with my WEX Motorpass card?

Do I need to have ‘shop’ activated on my card to purchase things at Super Cheap Auto?

Product controls

What are transaction controls?

How do I set transaction controls?

Can I set different transaction controls for each card?

What happens if a cardholder makes or attempts to make a purchase outside the set transaction limit?

Managing your cards

Card activation

Card management

PIN settings

Product controls

Transaction controls