Managing your cards
Using your card, card types, and controls.
44 articles
Why do I have to activate my WEX Motorpass fuel card?
How do I activate my WEX Motorpass fuel card?
How can I enable card activation on my WEX Motorpass account?
Can I opt out of card activation?
I cannot activate my card. Why?
How do I know if a card is activated?
How can I get a new card activation code?
How do I add more cards to my account?
How can I remove a fuel card on my account?
Why doesn’t my card work?
How do I know what my fuel card’s balance is?
What do I do if my card is locked?
What should I do if my card is lost, stolen or damaged?
What do I do when my fuel card is about to expire?
How can I get my WEX Motorpass fuel card reissued?
Can I change the vehicle registration number, driver name or the product controls on my card?
Can I reassign a fuel card to another driver?
I've got a new fuel card and I'm not sure if it's got funds on it and if my PIN for the card is active.
Can I change my 'Driver & Vehicle' card to 'Driver' card?
Can I reactivate a card?
What should I do if a cardholder leaves our business or ceases to be authorised to use the card?
I found a WEX Motorpass card, what do I do with it?
Why are product controls not printed on my card?
What is the temporary block card feature?
How do I temporarily block my card?
What if I need to block my card permanently?
How do I know if my card is sign or PIN?
How do I set or change a PIN on my fuel card?
How do I remove a PIN from my fuel card?
I have issues with PINs, what do I do?
Does my old fuel card’s PIN carry over to my new card?
What if I have forgotten my fuel card’s PIN?
My card is locked due to too many incorrect PIN attempts. What do I do?