Managing your cards
Using your card, card types, and controls.
45 articles
- Why do I have to activate my WEX Motorpass fuel card?
- How do I activate my WEX Motorpass fuel card?
- How can I enable card activation on my WEX Motorpass account?
- Can I opt out of card activation?
- I cannot activate my card. Why?
- How do I know if a card is activated?
- How can I get a new card activation code?
- How do I add more cards to my account?
- How can I remove a fuel card on my account?
- Why doesn’t my card work?
- How do I know what my fuel card’s balance is?
- What do I do if my card is locked?
- What should I do if my card is lost, stolen or damaged?
- What do I do when my fuel card is about to expire?
- How can I get my WEX Motorpass fuel card reissued?
- Can I change the vehicle registration number, driver name or the product controls on my card?
- Can I reassign a fuel card to another driver?
- I've got a new fuel card and I'm not sure if it's got funds on it and if my PIN for the card is active.
- Can I change my 'Driver & Vehicle' card to 'Driver' card?
- Can I reactivate a card?
- What should I do if a cardholder leaves our business or ceases to be authorised to use the card?
- I found a WEX Motorpass card, what do I do with it?
- Why are product controls not printed on my card?
- What is the temporary block card feature?
- How do I temporarily block my card?
- What if I need to block my card permanently?
- How do I know if my card is sign or PIN?
- How do I set or change a PIN on my fuel card?
- How do I remove a PIN from my fuel card?
- I have issues with PINs, what do I do?
- Does my old fuel card’s PIN carry over to my new card?
- What if I have forgotten my fuel card’s PIN?
- My card is locked due to too many incorrect PIN attempts. What do I do?
- How do I reset the PIN on my WEX Motorpass fuel card?