Managing your account & fuel card

Using your card, card types, and controls.

34 articles in this collection
Written by WEX Motorpass

WEX COVID-19 Response

Written by WEX Motorpass
Updated over a week ago

Account management

How can I manage my WEX Motorpass account online?

Written by WEX Motorpass
Updated over a week ago

I'm having trouble logging into the Online Service Centre.

Written by WEX Motorpass
Updated over a week ago

How do I change the address on my account?

Written by WEX Motorpass
Updated over a week ago

How do I close my account?

Written by WEX Motorpass
Updated over a week ago

Account password

What is an account password?

Written by WEX Motorpass
Updated over a week ago

How do I set up an account password?

Written by WEX Motorpass
Updated over a week ago

I am having trouble with my account password.

Written by WEX Motorpass
Updated over a week ago

Card activation

How do I activate my WEX Motorpass fuel card?

Written by WEX Motorpass
Updated over a week ago

Why do I have to activate my WEX Motorpass fuel card?

Written by WEX Motorpass
Updated over a week ago

How can I enable card activation on my WEX Motorpass account?

Written by WEX Motorpass
Updated over a week ago

Can I opt in for card activation?

Written by WEX Motorpass
Updated over a week ago

Can I opt out of card activation?

Written by WEX Motorpass
Updated over a week ago

Card management

What should I do if my card is lost, stolen or damaged?

Written by WEX Motorpass
Updated over a week ago

What should I do if a cardholder leaves our business or ceases to be authorised to use the card?

Written by WEX Motorpass
Updated over a week ago

How can I get my WEX Motorpass fuel card reissued?

Written by WEX Motorpass
Updated over a week ago

How can I remove a fuel card on my account?

Written by WEX Motorpass
Updated over a week ago

What do I do if my card is locked?

Written by WEX Motorpass
Updated over a week ago

PIN settings

How do I set or change a PIN on my fuel card?

Written by WEX Motorpass
Updated over a week ago

What if I have forgotten my fuel card’s PIN?

Written by WEX Motorpass
Updated over a week ago

How do I reset the PIN on my WEX Motorpass fuel card?

Written by WEX Motorpass
Updated over a week ago

How do I remove a PIN from my fuel card?

Written by WEX Motorpass
Updated over a week ago

Product controls

What are product controls?

Written by WEX Motorpass
Updated over a week ago

How do I set product controls?

Written by WEX Motorpass
Updated over a week ago

Spend limit

What happens if I exceed my spend limit?

Written by WEX Motorpass
Updated over a week ago

How do I increase my spend limit?

Written by WEX Motorpass
Updated over a week ago

Transaction controls

What are transaction controls?

Written by WEX Motorpass
Updated over a week ago

How do I set transaction controls?

Written by WEX Motorpass
Updated over a week ago

Can I set different transaction controls for each card?

Written by WEX Motorpass
Updated over a week ago

What happens if a cardholder makes or attempts to make a purchase outside the set transaction limit?

Written by WEX Motorpass
Updated over a week ago

Two-factor authentication

What is two-factor authentication?

Written by WEX Motorpass
Updated over a week ago

How do I set up two-factor authentication?

Written by WEX Motorpass
Updated over a week ago

How do I use two-factor authentication?

Written by WEX Motorpass
Updated over a week ago

I am having trouble with two-factor authentication.

Written by WEX Motorpass
Updated over a week ago