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What do I do if I need urgent assistance with my account or card?
What do I do if I need urgent assistance with my account or card?
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Written by WEX
Updated over a week ago

If you need urgent assistance that is not WEX Roadside Assistance related (such as a lost card or a locked card), you may be able to seek help and lodge the appropriate actions online through the Online Service Centre. The Online Service Centre is the fastest way to update your account.

If you are a driver and need urgent assistance that is not WEX Roadside Assistance related, please contact your account holder (or authorised representative) who will be able to log into the Online Service Centre and make the appropriate changes or requests that you require.

If you are unable to complete your request via the Online Service Centre you can call our Customer Service team on 1300 366 109.

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