How often is the transaction data updated in the Online Account?

Transactional data is updated on your Online Account regularly for purchase transactions, payment transactions, late payments, and spend limits.

Terminal sales transactions are visible in the WEX Motorpass Online Account two business days after the transaction. This excludes weekends and public holidays in Victoria.

Note that the processing of manual transactions depends on when the merchant sends their vouchers for processing.

You can see your current balance in the WEX Motorpass Online Account by navigating to the Overview page under the Current balance section. You will also see the date the balance was last updated.

Payments are not shown as individual payments in the Online Account, but are accounted towards your remaining account balance shown in the account instead.

Direct debit payments (from a debit or credit card account) are reflected in your Online Account on the day of payment.

Note that payments completed manually by customers, such as BPAY, EFT and manual debit and credit card payments, may take up to three business days to appear in the Online Service Centre.

There is no delay in showing overdue payments in your Online Account.

If one or more of your statements is overdue, these are displayed in red in the Online Account, Overview and Account → Billing and Payment sections.

Note that your Online Account starts displaying statements as being overdue from the due date onwards.

Terminal sales transactions take two business days to be reflected in the Online Account, and therefore the available spend limit shown in the Online Account is also two business days behind.

You can view your remaining spend limit in the WEX Motorpass Online Account on the Overview page under Available credits. You can also view the date the last time the spend limit information was updated.

Note that if you have reached your spend limit, the spend limit will show as $0.00. If you have gone over your spend limit, the spend limit will show a negative amount.