Transactional data is updated on the Online Service Centre regularly for purchase transactions, payment transactions, late payments, and spend limits.

Purchase transactions

Terminal sales transactions are visible in the WEX Motorpass Online Service Centre two business days after the transaction. This excludes weekends and public holidays in Victoria.

Note that the processing of manual transactions depends on when the merchant sends their vouchers for processing.

You can see your current balance in the WEX Motorpass Online Service Centre by navigating to the Overview page under the Current balance section. You will also see the date the balance was last updated.

Payment transactions

Payments are not shown as individual payments in the Online Service Centre, but are accounted towards your remaining account balance shown in the Online Service Centre instead.

Direct debit payments (from a debit or credit card account) are reflected in your Online Service Centre on the day of payment.

Note that payments completed manually by customers, such as BPAY, EFT and manual debit and credit card payments, may take up to three business days to appear in the Online Service Centre.

Late payments

There is no delay in showing overdue payments in the Online Service Centre.

If one or more of your statements is overdue, these are displayed in red in the Online Service Centre, Overview and Account → Billing and Payment sections.

Note that the Online Service Centre starts displaying statements as being overdue from the due date onwards.

Spend limit

Terminal sales transactions take two business days to be reflected in the Online Service Centre, and therefore the available spend limit shown in the Online Service Centre is also two business days behind.

You can view your remaining spend limit in the WEX Motorpass Online Service Centre on the Overview page under Available credits. You can also view the date the last time the spend limit information was updated.

Note that if you have reached your spend limit, the spend limit will show as $0.00. If you have gone over your spend limit, the spend limit will show a negative amount.

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