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What happens if my direct debit payment fails?
What happens if my direct debit payment fails?
Written by Lenna Saeidzadeh
Updated over a week ago

If your payment for direct debit fails, you need to make an immediate payment via EFT, BPAY, or credit card. Please note that your account will be suspended if there is a payment dishonour.

We’ll re-attempt the direct debit on the next billing cycle. For example, if your billing cycle is monthly, we’ll attempt the debit the next month. However, your account will not be active during this time.

We’ll continue to retry a direct debit on your account for each billing cycle until there is a successful payment, or until a stop is initiated by WEX or yourself. Also note that if there are more than two dishonours in a year, your account will be automatically closed.

If the direct debit fails due to incorrect bank or card details, we will contact you and seek resolution with the details associated with your account. If it fails for any other reason and occurs more than once, this will result in your account being cancelled.

You can contact the Collections team to discuss your payment options. The Collections team can be contacted by calling 1300 366 109 between Monday to Friday, 8:45 AM - 7:00 PM AEST and following the prompts. Alternatively, you may also send them a message or email to rectify the matter. Please make sure you provide us with your account number and name to ensure a speedy resolution.

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