# WEX Motorpass Help Centre

> Get the answers to your questions here.

## Applying & getting started

- [How do I apply for a WEX Motorpass fuel card?](https://motorpasshelp.wexinc.com/en/articles/4855194-how-do-i-apply-for-a-wex-motorpass-fuel-card.md)
- [Can I get a WEX Motorpass fuel card for personal use?](https://motorpasshelp.wexinc.com/en/articles/6347038-can-i-get-a-wex-motorpass-fuel-card-for-personal-use.md)
- [Is there a minimum number of fuel cards required when I apply?](https://motorpasshelp.wexinc.com/en/articles/6347040-is-there-a-minimum-number-of-fuel-cards-required-when-i-apply.md)
- [The application form is asking for a spend limit. How do I decide on a spend limit?](https://motorpasshelp.wexinc.com/en/articles/4855210-the-application-form-is-asking-for-a-spend-limit-how-do-i-decide-on-a-spend-limit.md)
- [I am a sole trader but the application form wants two people’s names on it. How do I proceed?](https://motorpasshelp.wexinc.com/en/articles/6347031-i-am-a-sole-trader-but-the-application-form-wants-two-people-s-names-on-it-how-do-i-proceed.md)
- [I’m having trouble with the application and need help.](https://motorpasshelp.wexinc.com/en/articles/4855202-i-m-having-trouble-with-the-application-and-need-help.md)
- [What happens after I have submitted an application?](https://motorpasshelp.wexinc.com/en/articles/6347041-what-happens-after-i-have-submitted-an-application.md)
- [Can I check on the status of my application?](https://motorpasshelp.wexinc.com/en/articles/6347034-can-i-check-on-the-status-of-my-application.md)
- [How long will it take for my new WEX Motorpass card to be delivered?](https://motorpasshelp.wexinc.com/en/articles/4855178-how-long-will-it-take-for-my-new-wex-motorpass-card-to-be-delivered.md)
- [Why was my application rejected?](https://motorpasshelp.wexinc.com/en/articles/4855209-why-was-my-application-rejected.md)
- [What is a fuel card?](https://motorpasshelp.wexinc.com/en/articles/6347027-what-is-a-fuel-card.md)
- [How do I use the WEX Motorpass fuel card?](https://motorpasshelp.wexinc.com/en/articles/6347066-how-do-i-use-the-wex-motorpass-fuel-card.md)

## Locations

- [Where can I use my WEX Motorpass fuel card?](https://motorpasshelp.wexinc.com/en/articles/4799416-where-can-i-use-my-wex-motorpass-fuel-card.md)
- [Can I use WEX Motorpass in New Zealand?](https://motorpasshelp.wexinc.com/en/articles/4799386-can-i-use-wex-motorpass-in-new-zealand.md)
- [Can I use my card at an unmanned site and pay at the pump?](https://motorpasshelp.wexinc.com/en/articles/6346981-can-i-use-my-card-at-an-unmanned-site-and-pay-at-the-pump.md)

## Managing your account

- [How can I manage my WEX Motorpass account online?](https://motorpasshelp.wexinc.com/en/articles/4799396-how-can-i-manage-my-wex-motorpass-account-online.md)
- [My account is suspended. How do I fix it?](https://motorpasshelp.wexinc.com/en/articles/6343654-my-account-is-suspended-how-do-i-fix-it.md)
- [How do I change the phone number associated with my account or card\(s\)?](https://motorpasshelp.wexinc.com/en/articles/6343669-how-do-i-change-the-phone-number-associated-with-my-account-or-card-s.md)
- [How do I change the email addresses associated with my account?](https://motorpasshelp.wexinc.com/en/articles/6343672-how-do-i-change-the-email-addresses-associated-with-my-account.md)
- [I need to change the name of the business holding the WEX Motorpass account. How do I proceed?](https://motorpasshelp.wexinc.com/en/articles/6343687-i-need-to-change-the-name-of-the-business-holding-the-wex-motorpass-account-how-do-i-proceed.md)
- [I need to change the ABN holding the WEX Motorpass account. How do I proceed?](https://motorpasshelp.wexinc.com/en/articles/6343688-i-need-to-change-the-abn-holding-the-wex-motorpass-account-how-do-i-proceed.md)
- [My business is changing owners. What do I need to do?](https://motorpasshelp.wexinc.com/en/articles/6343690-my-business-is-changing-owners-what-do-i-need-to-do.md)
- [Can I call WEX Motorpass after hours?](https://motorpasshelp.wexinc.com/en/articles/6347026-can-i-call-wex-motorpass-after-hours.md)
- [I want to give feedback.](https://motorpasshelp.wexinc.com/en/articles/6347053-i-want-to-give-feedback.md)
- [What do I do if I need urgent assistance with my account or card?](https://motorpasshelp.wexinc.com/en/articles/6347065-what-do-i-do-if-i-need-urgent-assistance-with-my-account-or-card.md)
- [How do I access my WEX Motorpass account online?](https://motorpasshelp.wexinc.com/en/articles/5401736-how-do-i-access-my-wex-motorpass-account-online.md)
- [How do I change the address on my account?](https://motorpasshelp.wexinc.com/en/articles/4799443-how-do-i-change-the-address-on-my-account.md)
- [How do I close my account?](https://motorpasshelp.wexinc.com/en/articles/4799431-how-do-i-close-my-account.md)
- [I have forgotten my online account username.](https://motorpasshelp.wexinc.com/en/articles/10169855-i-have-forgotten-my-online-account-username.md)
- [I have forgotten my Online Account password.](https://motorpasshelp.wexinc.com/en/articles/10169933-i-have-forgotten-my-online-account-password.md)
- [I have been locked out of my online account after 3 incorrect password attempts.](https://motorpasshelp.wexinc.com/en/articles/10169961-i-have-been-locked-out-of-my-online-account-after-3-incorrect-password-attempts.md)
- [Can I add specialty vehicles to our WEX Motorpass account?](https://motorpasshelp.wexinc.com/en/articles/6346911-can-i-add-specialty-vehicles-to-our-wex-motorpass-account.md)
- [Can additional users be created to have online access to my WEX Motorpass account?](https://motorpasshelp.wexinc.com/en/articles/11701387-can-additional-users-be-created-to-have-online-access-to-my-wex-motorpass-account.md)
- [What user types can be added to my online account?](https://motorpasshelp.wexinc.com/en/articles/11701403-what-user-types-can-be-added-to-my-online-account.md)
- [How can I disable a user's online access to my WEX Motorpass account?](https://motorpasshelp.wexinc.com/en/articles/11701433-how-can-i-disable-a-user-s-online-access-to-my-wex-motorpass-account.md)
- [How can I temporarily prevent a user from accessing the online account?](https://motorpasshelp.wexinc.com/en/articles/11701441-how-can-i-temporarily-prevent-a-user-from-accessing-the-online-account.md)
- [Why can’t I access my online account?](https://motorpasshelp.wexinc.com/en/articles/11701520-why-can-t-i-access-my-online-account.md)
- [What is a phone password?](https://motorpasshelp.wexinc.com/en/articles/4855153-what-is-a-phone-password.md)
- [How do I set up a phone password?](https://motorpasshelp.wexinc.com/en/articles/4855154-how-do-i-set-up-a-phone-password.md)
- [What do I do if I have forgotten my phone password?](https://motorpasshelp.wexinc.com/en/articles/6343660-what-do-i-do-if-i-have-forgotten-my-phone-password.md)
- [What is a spend limit?](https://motorpasshelp.wexinc.com/en/articles/6346860-what-is-a-spend-limit.md)
- [What happens if I exceed my spend limit?](https://motorpasshelp.wexinc.com/en/articles/4855223-what-happens-if-i-exceed-my-spend-limit.md)
- [How do I increase my spend limit?](https://motorpasshelp.wexinc.com/en/articles/4855225-how-do-i-increase-my-spend-limit.md)
- [Can I remove a spend limit?](https://motorpasshelp.wexinc.com/en/articles/6346861-can-i-remove-a-spend-limit.md)
- [Why was my spend limit decreased?](https://motorpasshelp.wexinc.com/en/articles/6346856-why-was-my-spend-limit-decreased.md)
- [What is two-factor authentication?](https://motorpasshelp.wexinc.com/en/articles/4855143-what-is-two-factor-authentication.md)
- [How do I set up two-factor authentication?](https://motorpasshelp.wexinc.com/en/articles/4855144-how-do-i-set-up-two-factor-authentication.md)
- [How do I use two-factor authentication?](https://motorpasshelp.wexinc.com/en/articles/4855151-how-do-i-use-two-factor-authentication.md)
- [I am having trouble with two-factor authentication.](https://motorpasshelp.wexinc.com/en/articles/4855152-i-am-having-trouble-with-two-factor-authentication.md)

## Managing your cards

- [Is there a chip or a digital version of the WEX Motorpass card?](https://motorpasshelp.wexinc.com/en/articles/6347000-is-there-a-chip-or-a-digital-version-of-the-wex-motorpass-card.md)
- [Can I pay tolls with WEX Motorpass?](https://motorpasshelp.wexinc.com/en/articles/6347009-can-i-pay-tolls-with-wex-motorpass.md)
- [Does WEX Motorpass support electric vehicles?](https://motorpasshelp.wexinc.com/en/articles/6347006-does-wex-motorpass-support-electric-vehicles.md)
- [Why do I have to activate my WEX Motorpass fuel card?](https://motorpasshelp.wexinc.com/en/articles/4855319-why-do-i-have-to-activate-my-wex-motorpass-fuel-card.md)
- [How do I activate my WEX Motorpass fuel card?](https://motorpasshelp.wexinc.com/en/articles/4799413-how-do-i-activate-my-wex-motorpass-fuel-card.md)
- [How can I enable card activation on my WEX Motorpass account?](https://motorpasshelp.wexinc.com/en/articles/4855331-how-can-i-enable-card-activation-on-my-wex-motorpass-account.md)
- [Can I opt out of card activation?](https://motorpasshelp.wexinc.com/en/articles/4855323-can-i-opt-out-of-card-activation.md)
- [I cannot activate my card. Why?](https://motorpasshelp.wexinc.com/en/articles/6347010-i-cannot-activate-my-card-why.md)
- [How do I know if a card is activated?](https://motorpasshelp.wexinc.com/en/articles/6347014-how-do-i-know-if-a-card-is-activated.md)
- [How can I get a new card activation code?](https://motorpasshelp.wexinc.com/en/articles/6347016-how-can-i-get-a-new-card-activation-code.md)
- [How do I add more cards to my account?](https://motorpasshelp.wexinc.com/en/articles/6346907-how-do-i-add-more-cards-to-my-account.md)
- [How can I remove a fuel card on my account?](https://motorpasshelp.wexinc.com/en/articles/4799403-how-can-i-remove-a-fuel-card-on-my-account.md)
- [Why doesn’t my card work?](https://motorpasshelp.wexinc.com/en/articles/6346988-why-doesn-t-my-card-work.md)
- [How do I know what my fuel card’s balance is?](https://motorpasshelp.wexinc.com/en/articles/6347079-how-do-i-know-what-my-fuel-card-s-balance-is.md)
- [What do I do if my card is locked?](https://motorpasshelp.wexinc.com/en/articles/4855249-what-do-i-do-if-my-card-is-locked.md)
- [What should I do if my card is lost, stolen or damaged?](https://motorpasshelp.wexinc.com/en/articles/4855213-what-should-i-do-if-my-card-is-lost-stolen-or-damaged.md)
- [What do I do when my fuel card is about to expire?](https://motorpasshelp.wexinc.com/en/articles/6346977-what-do-i-do-when-my-fuel-card-is-about-to-expire.md)
- [How can I get my WEX Motorpass fuel card reissued?](https://motorpasshelp.wexinc.com/en/articles/4799407-how-can-i-get-my-wex-motorpass-fuel-card-reissued.md)
- [Can I change the vehicle registration number, driver name or the product controls on my card?](https://motorpasshelp.wexinc.com/en/articles/6347018-can-i-change-the-vehicle-registration-number-driver-name-or-the-product-controls-on-my-card.md)
- [Can I reassign a fuel card to another driver?](https://motorpasshelp.wexinc.com/en/articles/6347024-can-i-reassign-a-fuel-card-to-another-driver.md)
- [I've got a new fuel card and I'm not sure if it's got funds on it and if my PIN for the card is active.](https://motorpasshelp.wexinc.com/en/articles/6347071-i-ve-got-a-new-fuel-card-and-i-m-not-sure-if-it-s-got-funds-on-it-and-if-my-pin-for-the-card-is-active.md)
- [Can I change my 'Driver & Vehicle' card to 'Driver' card?](https://motorpasshelp.wexinc.com/en/articles/6347058-can-i-change-my-driver-vehicle-card-to-driver-card.md)
- [Can I reactivate a card?](https://motorpasshelp.wexinc.com/en/articles/6347082-can-i-reactivate-a-card.md)
- [What should I do if a cardholder leaves our business or ceases to be authorised to use the card?](https://motorpasshelp.wexinc.com/en/articles/4855219-what-should-i-do-if-a-cardholder-leaves-our-business-or-ceases-to-be-authorised-to-use-the-card.md)
- [I found a WEX Motorpass card, what do I do with it?](https://motorpasshelp.wexinc.com/en/articles/6347083-i-found-a-wex-motorpass-card-what-do-i-do-with-it.md)
- [Why are product controls not printed on my card?](https://motorpasshelp.wexinc.com/en/articles/10169493-why-are-product-controls-not-printed-on-my-card.md)
- [What is the temporary block card feature?](https://motorpasshelp.wexinc.com/en/articles/10169535-what-is-the-temporary-block-card-feature.md)
- [How do I temporarily block my card?](https://motorpasshelp.wexinc.com/en/articles/10169566-how-do-i-temporarily-block-my-card.md)
- [What if I need to block my card permanently?](https://motorpasshelp.wexinc.com/en/articles/10169579-what-if-i-need-to-block-my-card-permanently.md)
- [How do I know if my card is sign or PIN?](https://motorpasshelp.wexinc.com/en/articles/6347076-how-do-i-know-if-my-card-is-sign-or-pin.md)
- [How do I set or change a PIN on my fuel card?](https://motorpasshelp.wexinc.com/en/articles/4858687-how-do-i-set-or-change-a-pin-on-my-fuel-card.md)
- [How do I remove a PIN from my fuel card?](https://motorpasshelp.wexinc.com/en/articles/4855261-how-do-i-remove-a-pin-from-my-fuel-card.md)
- [I have issues with PINs, what do I do?](https://motorpasshelp.wexinc.com/en/articles/6347088-i-have-issues-with-pins-what-do-i-do.md)
- [Does my old fuel card’s PIN carry over to my new card?](https://motorpasshelp.wexinc.com/en/articles/6347092-does-my-old-fuel-card-s-pin-carry-over-to-my-new-card.md)
- [What if I have forgotten my fuel card’s PIN?](https://motorpasshelp.wexinc.com/en/articles/4855256-what-if-i-have-forgotten-my-fuel-card-s-pin.md)
- [My card is locked due to too many incorrect PIN attempts. What do I do?](https://motorpasshelp.wexinc.com/en/articles/6347096-my-card-is-locked-due-to-too-many-incorrect-pin-attempts-what-do-i-do.md)
- [How do I reset the PIN on my WEX Motorpass fuel card?](https://motorpasshelp.wexinc.com/en/articles/4799406-how-do-i-reset-the-pin-on-my-wex-motorpass-fuel-card.md)
- [What are product controls?](https://motorpasshelp.wexinc.com/en/articles/4855235-what-are-product-controls.md)
- [How do I set product controls?](https://motorpasshelp.wexinc.com/en/articles/4855240-how-do-i-set-product-controls.md)
- [What can I buy with my WEX Motorpass card?](https://motorpasshelp.wexinc.com/en/articles/6343650-what-can-i-buy-with-my-wex-motorpass-card.md)
- [Do I need to have ‘shop’ activated on my card to purchase things at Super Cheap Auto?](https://motorpasshelp.wexinc.com/en/articles/6347084-do-i-need-to-have-shop-activated-on-my-card-to-purchase-things-at-super-cheap-auto.md)
- [What are transaction controls?](https://motorpasshelp.wexinc.com/en/articles/4855226-what-are-transaction-controls.md)
- [How do I set transaction controls?](https://motorpasshelp.wexinc.com/en/articles/4855227-how-do-i-set-transaction-controls.md)
- [Can I set different transaction controls for each card?](https://motorpasshelp.wexinc.com/en/articles/4855229-can-i-set-different-transaction-controls-for-each-card.md)
- [What happens if a cardholder makes or attempts to make a purchase outside the set transaction limit?](https://motorpasshelp.wexinc.com/en/articles/4855231-what-happens-if-a-cardholder-makes-or-attempts-to-make-a-purchase-outside-the-set-transaction-limit.md)

## Merchants

- [When will my invoice be paid?](https://motorpasshelp.wexinc.com/en/articles/4799485-when-will-my-invoice-be-paid.md)
- [I am a WEX Motorpass merchant and my business is changing owners. What do I need to do?](https://motorpasshelp.wexinc.com/en/articles/6346925-i-am-a-wex-motorpass-merchant-and-my-business-is-changing-owners-what-do-i-need-to-do.md)
- [I've accidentally cancelled a transaction. Can you help me process it?](https://motorpasshelp.wexinc.com/en/articles/4799487-i-ve-accidentally-cancelled-a-transaction-can-you-help-me-process-it.md)
- [How do I become a WEX Motorpass merchant?](https://motorpasshelp.wexinc.com/en/articles/6346923-how-do-i-become-a-wex-motorpass-merchant.md)
- [What fees do I pay as a WEX Motorpass merchant?](https://motorpasshelp.wexinc.com/en/articles/6346922-what-fees-do-i-pay-as-a-wex-motorpass-merchant.md)
- [I’ve received my new terminal. How do I set it up?](https://motorpasshelp.wexinc.com/en/articles/4799493-i-ve-received-my-new-terminal-how-do-i-set-it-up.md)
- [My WEX terminal broke. What should I do?](https://motorpasshelp.wexinc.com/en/articles/6346921-my-wex-terminal-broke-what-should-i-do.md)
- [What is WEX Pay?](https://motorpasshelp.wexinc.com/en/articles/6346886-what-is-wex-pay.md)
- [How do I log in to WEX Pay?](https://motorpasshelp.wexinc.com/en/articles/6346893-how-do-i-log-in-to-wex-pay.md)
- [I'm locked out of my WEX Pay merchant account and need to reset the password. Can you help?](https://motorpasshelp.wexinc.com/en/articles/4799498-i-m-locked-out-of-my-wex-pay-merchant-account-and-need-to-reset-the-password-can-you-help.md)
- [How do I add a product or a service to a sale?](https://motorpasshelp.wexinc.com/en/articles/6346896-how-do-i-add-a-product-or-a-service-to-a-sale.md)
- [What do I do if the WEX Pay system is offline?](https://motorpasshelp.wexinc.com/en/articles/6346897-what-do-i-do-if-the-wex-pay-system-is-offline.md)
- [Can I process manual vouchers in WEX Pay if I have not sent them to you yet?](https://motorpasshelp.wexinc.com/en/articles/6346902-can-i-process-manual-vouchers-in-wex-pay-if-i-have-not-sent-them-to-you-yet.md)
- [What do I need to process a refund in WEX Pay?](https://motorpasshelp.wexinc.com/en/articles/6346906-what-do-i-need-to-process-a-refund-in-wex-pay.md)
- [Why have Pay At Pump?](https://motorpasshelp.wexinc.com/en/articles/8940969-why-have-pay-at-pump.md)
- [What are the benefits of Pay At Pump?](https://motorpasshelp.wexinc.com/en/articles/8940967-what-are-the-benefits-of-pay-at-pump.md)
- [Can this co-exist with my existing Pay At Pump programs?](https://motorpasshelp.wexinc.com/en/articles/8940965-can-this-co-exist-with-my-existing-pay-at-pump-programs.md)
- [Will Pay At Pump be available 24/7 even if the shop is closed?](https://motorpasshelp.wexinc.com/en/articles/8940962-will-pay-at-pump-be-available-24-7-even-if-the-shop-is-closed.md)
- [Will Pay At Pump increase the risk of Drive Off?](https://motorpasshelp.wexinc.com/en/articles/8940957-will-pay-at-pump-increase-the-risk-of-drive-off.md)
- [What hardware is required to accept Pay At Pump?](https://motorpasshelp.wexinc.com/en/articles/8940955-what-hardware-is-required-to-accept-pay-at-pump.md)
- [Are there any changes to the WEX merchant fees?](https://motorpasshelp.wexinc.com/en/articles/8940954-are-there-any-changes-to-the-wex-merchant-fees.md)
- [Is there any additional agreement required with WEX?](https://motorpasshelp.wexinc.com/en/articles/8940952-is-there-any-additional-agreement-required-with-wex.md)
- [How will I know that a Pay At Pump transaction is occurring?](https://motorpasshelp.wexinc.com/en/articles/8940949-how-will-i-know-that-a-pay-at-pump-transaction-is-occurring.md)

## Odometer readings

- [What are odometer readings?](https://motorpasshelp.wexinc.com/en/articles/4855335-what-are-odometer-readings.md)
- [What reporting is available for odometer readings?](https://motorpasshelp.wexinc.com/en/articles/6346927-what-reporting-is-available-for-odometer-readings.md)
- [What do I do if I entered the wrong odometer reading when I got fuel?](https://motorpasshelp.wexinc.com/en/articles/6347070-what-do-i-do-if-i-entered-the-wrong-odometer-reading-when-i-got-fuel.md)
- [Does WEX Motorpass offer odometer readings?](https://motorpasshelp.wexinc.com/en/articles/4855337-does-wex-motorpass-offer-odometer-readings.md)
- [How do odometer readings work?](https://motorpasshelp.wexinc.com/en/articles/4855342-how-do-odometer-readings-work.md)
- [Will my transaction be declined if I don’t enter an odometer reading?](https://motorpasshelp.wexinc.com/en/articles/4855347-will-my-transaction-be-declined-if-i-don-t-enter-an-odometer-reading.md)
- [How do I enable odometer alerts?](https://motorpasshelp.wexinc.com/en/articles/4855350-how-do-i-enable-odometer-alerts.md)
- [How do I remove odometer readings?](https://motorpasshelp.wexinc.com/en/articles/4855346-how-do-i-remove-odometer-readings.md)

## Payments

- [Can I get loyalty points using WEX Motorpass?](https://motorpasshelp.wexinc.com/en/articles/4855267-can-i-get-loyalty-points-using-wex-motorpass.md)
- [Can I buy a WEX Motorpass gift card?](https://motorpasshelp.wexinc.com/en/articles/6346884-can-i-buy-a-wex-motorpass-gift-card.md)
- [What fees do I pay with WEX Motorpass?](https://motorpasshelp.wexinc.com/en/articles/4855158-what-fees-do-i-pay-with-wex-motorpass.md)
- [Why do I have an over limit fee?](https://motorpasshelp.wexinc.com/en/articles/4799514-why-do-i-have-an-over-limit-fee.md)
- [Why did I get a late payment fee?](https://motorpasshelp.wexinc.com/en/articles/4799382-why-did-i-get-a-late-payment-fee.md)
- [Is there an inactive card fee?](https://motorpasshelp.wexinc.com/en/articles/6346982-is-there-an-inactive-card-fee.md)
- [Is there a fee to close my account?](https://motorpasshelp.wexinc.com/en/articles/4799395-is-there-a-fee-to-close-my-account.md)
- [How do I see my available balance?](https://motorpasshelp.wexinc.com/en/articles/4799376-how-do-i-see-my-available-balance.md)
- [When does my payment come out of my bank account?](https://motorpasshelp.wexinc.com/en/articles/6343707-when-does-my-payment-come-out-of-my-bank-account.md)
- [How can I make a payment?](https://motorpasshelp.wexinc.com/en/articles/6343699-how-can-i-make-a-payment.md)
- [How do I top up my account?](https://motorpasshelp.wexinc.com/en/articles/6343708-how-do-i-top-up-my-account.md)
- [Can I top up my account automatically via direct debit once my balance is below a certain limit?](https://motorpasshelp.wexinc.com/en/articles/6343735-can-i-top-up-my-account-automatically-via-direct-debit-once-my-balance-is-below-a-certain-limit.md)
- [How long are the payment terms?](https://motorpasshelp.wexinc.com/en/articles/4855265-how-long-are-the-payment-terms.md)
- [Where can I send payment and remittance advice?](https://motorpasshelp.wexinc.com/en/articles/6343702-where-can-i-send-payment-and-remittance-advice.md)
- [What happens if my payment is dishonoured?](https://motorpasshelp.wexinc.com/en/articles/6343732-what-happens-if-my-payment-is-dishonoured.md)
- [What happens if my direct debit payment fails?](https://motorpasshelp.wexinc.com/en/articles/6343738-what-happens-if-my-direct-debit-payment-fails.md)
- [What happens if I do not pay my account in full by the due date?](https://motorpasshelp.wexinc.com/en/articles/4855222-what-happens-if-i-do-not-pay-my-account-in-full-by-the-due-date.md)
- [How do I check my payment has gone through and that my card is usable again?](https://motorpasshelp.wexinc.com/en/articles/6343758-how-do-i-check-my-payment-has-gone-through-and-that-my-card-is-usable-again.md)
- [Why can't I see all the payments I’ve made in the month in my Online Account?](https://motorpasshelp.wexinc.com/en/articles/4799436-why-can-t-i-see-all-the-payments-i-ve-made-in-the-month-in-my-online-account.md)
- [Can I claim purchases or submit my receipts afterwards?](https://motorpasshelp.wexinc.com/en/articles/6343703-can-i-claim-purchases-or-submit-my-receipts-afterwards.md)
- [Is there a minimum amount I have to spend each month?](https://motorpasshelp.wexinc.com/en/articles/6346985-is-there-a-minimum-amount-i-have-to-spend-each-month.md)

## Reporting & statements

- [Does WEX Motorpass integrate with Xero or MYOB?](https://motorpasshelp.wexinc.com/en/articles/6346948-does-wex-motorpass-integrate-with-xero-or-myob.md)
- [What is level III data?](https://motorpasshelp.wexinc.com/en/articles/6346969-what-is-level-iii-data.md)
- [How often is the transaction data updated in the Online Account?](https://motorpasshelp.wexinc.com/en/articles/6346974-how-often-is-the-transaction-data-updated-in-the-online-account.md)
- [What is an Annual Activity Report?](https://motorpasshelp.wexinc.com/en/articles/4855177-what-is-an-annual-activity-report.md)
- [What reporting is available?](https://motorpasshelp.wexinc.com/en/articles/6346930-what-reporting-is-available.md)
- [How do I read my Annual Activity Report?](https://motorpasshelp.wexinc.com/en/articles/6346931-how-do-i-read-my-annual-activity-report.md)
- [What is a Quarterly Activity Report?](https://motorpasshelp.wexinc.com/en/articles/4855173-what-is-a-quarterly-activity-report.md)
- [How do I read my Quarterly Activity Report?](https://motorpasshelp.wexinc.com/en/articles/6346953-how-do-i-read-my-quarterly-activity-report.md)
- [What is a Scheduled Report?](https://motorpasshelp.wexinc.com/en/articles/11069242-what-is-a-scheduled-report.md)
- [What is a Quick Report?](https://motorpasshelp.wexinc.com/en/articles/11069253-what-is-a-quick-report.md)
- [How do I read my WEX Motorpass statement?](https://motorpasshelp.wexinc.com/en/articles/4921189-how-do-i-read-my-wex-motorpass-statement.md)
- [What date are statements issued?](https://motorpasshelp.wexinc.com/en/articles/6347042-what-date-are-statements-issued.md)
- [What do I do if I haven't received my statement?](https://motorpasshelp.wexinc.com/en/articles/6347049-what-do-i-do-if-i-haven-t-received-my-statement.md)
- [How can I access my statements?](https://motorpasshelp.wexinc.com/en/articles/4855169-how-can-i-access-my-statements.md)
- [How do I change my statement delivery method?](https://motorpasshelp.wexinc.com/en/articles/4855171-how-do-i-change-my-statement-delivery-method.md)

## WEX Roadside Assistance

- [How do I add WEX Roadside Assistance to my account?](https://motorpasshelp.wexinc.com/en/articles/4855271-how-do-i-add-wex-roadside-assistance-to-my-account.md)
- [My card has card restrictions. Can I still sign up for WEX Roadside Assistance?](https://motorpasshelp.wexinc.com/en/articles/4855273-my-card-has-card-restrictions-can-i-still-sign-up-for-wex-roadside-assistance.md)
- [Can I add WEX Roadside Assistance to selected cards?](https://motorpasshelp.wexinc.com/en/articles/4855275-can-i-add-wex-roadside-assistance-to-selected-cards.md)
- [How will I be charged for WEX Roadside Assistance?](https://motorpasshelp.wexinc.com/en/articles/4855279-how-will-i-be-charged-for-wex-roadside-assistance.md)
- [I have a WEX Roadside Assistance subscription and need emergency roadside assistance.](https://motorpasshelp.wexinc.com/en/articles/4855285-i-have-a-wex-roadside-assistance-subscription-and-need-emergency-roadside-assistance.md)
- [It’s an emergency. Can I sign up to WEX Roadside Assistance on the spot?](https://motorpasshelp.wexinc.com/en/articles/4855283-it-s-an-emergency-can-i-sign-up-to-wex-roadside-assistance-on-the-spot.md)
- [Can I sign up to WEX Roadside Assistance if I don’t have a WEX Motorpass account?](https://motorpasshelp.wexinc.com/en/articles/4855288-can-i-sign-up-to-wex-roadside-assistance-if-i-don-t-have-a-wex-motorpass-account.md)
- [Can I still subscribe to WEX Roadside Assistance if I cancel my WEX Motorpass account?](https://motorpasshelp.wexinc.com/en/articles/4855286-can-i-still-subscribe-to-wex-roadside-assistance-if-i-cancel-my-wex-motorpass-account.md)
- [How do I cancel my WEX Roadside Assistance service?](https://motorpasshelp.wexinc.com/en/articles/4855276-how-do-i-cancel-my-wex-roadside-assistance-service.md)

## Mobile App

- [What charges are involved in using the WEX Motorpass Driver app?](https://motorpasshelp.wexinc.com/en/articles/6841555-what-charges-are-involved-in-using-the-wex-motorpass-driver-app.md)
- [Can I use WEX Motorpass Driver app to pay for fuel?](https://motorpasshelp.wexinc.com/en/articles/6841554-can-i-use-wex-motorpass-driver-app-to-pay-for-fuel.md)
- [What activities can I perform on the app?](https://motorpasshelp.wexinc.com/en/articles/6841552-what-activities-can-i-perform-on-the-app.md)
- [Will the app need to know my location?](https://motorpasshelp.wexinc.com/en/articles/6841547-will-the-app-need-to-know-my-location.md)
- [How does the WEX Motorpass app work?](https://motorpasshelp.wexinc.com/en/articles/6841544-how-does-the-wex-motorpass-app-work.md)
- [What happens if a driver forgets their Password?](https://motorpasshelp.wexinc.com/en/articles/6841543-what-happens-if-a-driver-forgets-their-password.md)
- [How do I download and set up the app?](https://motorpasshelp.wexinc.com/en/articles/6841537-how-do-i-download-and-set-up-the-app.md)
- [How do I log in to the WEX Motorpass mobile app?](https://motorpasshelp.wexinc.com/en/articles/6346916-how-do-i-log-in-to-the-wex-motorpass-mobile-app.md)
- [How do I add my WEX Motorpass card to the Pay At Pump app?](https://motorpasshelp.wexinc.com/en/articles/8848972-how-do-i-add-my-wex-motorpass-card-to-the-pay-at-pump-app.md)
- [Where can I use Pay At Pump?](https://motorpasshelp.wexinc.com/en/articles/8848974-where-can-i-use-pay-at-pump.md)
- [What do I do if I get a new phone?](https://motorpasshelp.wexinc.com/en/articles/8848976-what-do-i-do-if-i-get-a-new-phone.md)
- [What is Pay At Pump?](https://motorpasshelp.wexinc.com/en/articles/8848977-what-is-pay-at-pump.md)
- [How do I use the Pay at Pump feature?](https://motorpasshelp.wexinc.com/en/articles/8848978-how-do-i-use-the-pay-at-pump-feature.md)
- [Can Pay At Pump be used by everyone?](https://motorpasshelp.wexinc.com/en/articles/8848980-can-pay-at-pump-be-used-by-everyone.md)
- [Does this mean I no longer have to carry my physical Motorpass card?](https://motorpasshelp.wexinc.com/en/articles/8848982-does-this-mean-i-no-longer-have-to-carry-my-physical-motorpass-card.md)
- [What if I want to buy something from the shop?](https://motorpasshelp.wexinc.com/en/articles/8848983-what-if-i-want-to-buy-something-from-the-shop.md)
- [My local petrol station does not have Pay At Pump - when will they have it?](https://motorpasshelp.wexinc.com/en/articles/8848984-my-local-petrol-station-does-not-have-pay-at-pump-when-will-they-have-it.md)
- [How can I use the app if I am not allowed to use my phone at the forecourt?](https://motorpasshelp.wexinc.com/en/articles/8848986-how-can-i-use-the-app-if-i-am-not-allowed-to-use-my-phone-at-the-forecourt.md)
- [Why does the Site Locator price not match what is on the pump or on the price board?](https://motorpasshelp.wexinc.com/en/articles/8848987-why-does-the-site-locator-price-not-match-what-is-on-the-pump-or-on-the-price-board.md)
- [How is my fuel discount applied for a Pay At Pump transaction?](https://motorpasshelp.wexinc.com/en/articles/8848988-how-is-my-fuel-discount-applied-for-a-pay-at-pump-transaction.md)
- [How do I locate shop offers on the app?](https://motorpasshelp.wexinc.com/en/articles/8848989-how-do-i-locate-shop-offers-on-the-app.md)
- [How do I redeem a shop offer?](https://motorpasshelp.wexinc.com/en/articles/8848990-how-do-i-redeem-a-shop-offer.md)
- [How do I use the Route planner?](https://motorpasshelp.wexinc.com/en/articles/8848993-how-do-i-use-the-route-planner.md)
- [How can I find the cheapest petrol?](https://motorpasshelp.wexinc.com/en/articles/8848994-how-can-i-find-the-cheapest-petrol.md)
- [What fuel products are eligible for purchase using Pay At Pump?](https://motorpasshelp.wexinc.com/en/articles/8848995-what-fuel-products-are-eligible-for-purchase-using-pay-at-pump.md)
- [Why is my app not working?](https://motorpasshelp.wexinc.com/en/articles/8849010-why-is-my-app-not-working.md)
- [What if I fuel up without using the app?](https://motorpasshelp.wexinc.com/en/articles/8849009-what-if-i-fuel-up-without-using-the-app.md)
- [What happens if my screen freezes?](https://motorpasshelp.wexinc.com/en/articles/8849007-what-happens-if-my-screen-freezes.md)
- [Why didn’t I receive a receipt after dispensing fuel?](https://motorpasshelp.wexinc.com/en/articles/8849006-why-didn-t-i-receive-a-receipt-after-dispensing-fuel.md)
- [What happens if more fuel is pumped than I selected?](https://motorpasshelp.wexinc.com/en/articles/8849005-what-happens-if-more-fuel-is-pumped-than-i-selected.md)
- [I forgot my password](https://motorpasshelp.wexinc.com/en/articles/8849004-i-forgot-my-password.md)
- [I forgot which email address I signed up with](https://motorpasshelp.wexinc.com/en/articles/8849002-i-forgot-which-email-address-i-signed-up-with.md)
- [I have two cards registered for Pay At Pump and paid using the wrong one.](https://motorpasshelp.wexinc.com/en/articles/8848999-i-have-two-cards-registered-for-pay-at-pump-and-paid-using-the-wrong-one.md)
- [How do I view my receipts?](https://motorpasshelp.wexinc.com/en/articles/8849025-how-do-i-view-my-receipts.md)
- [What do I do if I want to fuel an amount not available for selection on the app?](https://motorpasshelp.wexinc.com/en/articles/8849024-what-do-i-do-if-i-want-to-fuel-an-amount-not-available-for-selection-on-the-app.md)
- [What do I do if I want to fuel an amount greater than the highest available value on the app?](https://motorpasshelp.wexinc.com/en/articles/8849023-what-do-i-do-if-i-want-to-fuel-an-amount-greater-than-the-highest-available-value-on-the-app.md)
- [What if I select the wrong pump number?](https://motorpasshelp.wexinc.com/en/articles/8849022-what-if-i-select-the-wrong-pump-number.md)
- [How do I cancel my transaction?](https://motorpasshelp.wexinc.com/en/articles/8849021-how-do-i-cancel-my-transaction.md)
- [What if I select the wrong product?](https://motorpasshelp.wexinc.com/en/articles/8849018-what-if-i-select-the-wrong-product.md)
- [What do I do when prompted for ODO?](https://motorpasshelp.wexinc.com/en/articles/8849017-what-do-i-do-when-prompted-for-odo.md)
- [What do I do when prompted for Reference?](https://motorpasshelp.wexinc.com/en/articles/8849015-what-do-i-do-when-prompted-for-reference.md)
- [What happens if I do not replace the nozzle correctly?](https://motorpasshelp.wexinc.com/en/articles/8849014-what-happens-if-i-do-not-replace-the-nozzle-correctly.md)
- [Can I view my transaction history within the app?](https://motorpasshelp.wexinc.com/en/articles/8849012-can-i-view-my-transaction-history-within-the-app.md)
- [What security features does the Driver app use?](https://motorpasshelp.wexinc.com/en/articles/8849039-what-security-features-does-the-driver-app-use.md)
- [Do I need to enter my PIN?](https://motorpasshelp.wexinc.com/en/articles/8849038-do-i-need-to-enter-my-pin.md)
- [Who is liable for fraudulent transactions?](https://motorpasshelp.wexinc.com/en/articles/8849037-who-is-liable-for-fraudulent-transactions.md)
- [What if my registered card is lost or stolen?](https://motorpasshelp.wexinc.com/en/articles/8849035-what-if-my-registered-card-is-lost-or-stolen.md)
- [What happens when I lose my phone?](https://motorpasshelp.wexinc.com/en/articles/8849033-what-happens-when-i-lose-my-phone.md)
- [How do I secure my phone?](https://motorpasshelp.wexinc.com/en/articles/8849032-how-do-i-secure-my-phone.md)
- [What happens when an employee leaves my organisation?](https://motorpasshelp.wexinc.com/en/articles/8849031-what-happens-when-an-employee-leaves-my-organisation.md)
- [Do Pay At Pump transactions count toward Transaction Controls?](https://motorpasshelp.wexinc.com/en/articles/8849029-do-pay-at-pump-transactions-count-toward-transaction-controls.md)
- [Why do some of the fuel types purchased using Pay At Pump not appear on the statement exactly as the name of the product that was selected?](https://motorpasshelp.wexinc.com/en/articles/8849028-why-do-some-of-the-fuel-types-purchased-using-pay-at-pump-not-appear-on-the-statement-exactly-as-the-name-of-the-product-that-was-selected.md)

## WEX Motorpass Pay2Go

- [What is WEX Motorpass Pay2Go?](https://motorpasshelp.wexinc.com/en/articles/9667943-what-is-wex-motorpass-pay2go.md)
- [What are the key features of WEX Motorpass Pay2Go?](https://motorpasshelp.wexinc.com/en/articles/9667942-what-are-the-key-features-of-wex-motorpass-pay2go.md)
- [How quickly can I use my WEX Motorpass Pay2Go card after topping up?](https://motorpasshelp.wexinc.com/en/articles/9667941-how-quickly-can-i-use-my-wex-motorpass-pay2go-card-after-topping-up.md)
- [Where can I use WEX Motorpass Pay2Go?](https://motorpasshelp.wexinc.com/en/articles/9667940-where-can-i-use-wex-motorpass-pay2go.md)
- [How many cards can my WEX Motorpass Pay2Go account have?](https://motorpasshelp.wexinc.com/en/articles/9667938-how-many-cards-can-my-wex-motorpass-pay2go-account-have.md)
- [Are there any fees associated with WEX Motorpass Pay2Go?](https://motorpasshelp.wexinc.com/en/articles/9667937-are-there-any-fees-associated-with-wex-motorpass-pay2go.md)
- [What is the maximum account balance for WEX Motorpass Pay2Go?](https://motorpasshelp.wexinc.com/en/articles/9667934-what-is-the-maximum-account-balance-for-wex-motorpass-pay2go.md)
- [Can I get a WEX Motorpass Pay2Go card for personal use?](https://motorpasshelp.wexinc.com/en/articles/9667932-can-i-get-a-wex-motorpass-pay2go-card-for-personal-use.md)
- [Can I use WEX Motorpass Pay2Go for online purchases?](https://motorpasshelp.wexinc.com/en/articles/9667931-can-i-use-wex-motorpass-pay2go-for-online-purchases.md)
- [Can I register my WEX Pay2Go card on the Motorpass Driver app?](https://motorpasshelp.wexinc.com/en/articles/9667930-can-i-register-my-wex-pay2go-card-on-the-motorpass-driver-app.md)
- [Where can I find the Pay2Go terms and conditions?](https://motorpasshelp.wexinc.com/en/articles/9667929-where-can-i-find-the-pay2go-terms-and-conditions.md)
- [Am I eligible for WEX Motorpass Pay2Go?](https://motorpasshelp.wexinc.com/en/articles/9667927-am-i-eligible-for-wex-motorpass-pay2go.md)
- [How do I open a WEX Motorpass Pay2Go Account?](https://motorpasshelp.wexinc.com/en/articles/9667926-how-do-i-open-a-wex-motorpass-pay2go-account.md)
- [Why was my application rejected?](https://motorpasshelp.wexinc.com/en/articles/9667923-why-was-my-application-rejected.md)
- [How do I get funds onto my WEX Motorpass Pay2Go Account?](https://motorpasshelp.wexinc.com/en/articles/9667922-how-do-i-get-funds-onto-my-wex-motorpass-pay2go-account.md)
- [How do I activate my WEX Motorpass Pay2Go card?](https://motorpasshelp.wexinc.com/en/articles/9667920-how-do-i-activate-my-wex-motorpass-pay2go-card.md)
- [How do I set up a PIN on my WEX Motorpass Pay2Go card?](https://motorpasshelp.wexinc.com/en/articles/9667919-how-do-i-set-up-a-pin-on-my-wex-motorpass-pay2go-card.md)
- [How do I know when my funds are running low and it's time to top my account?](https://motorpasshelp.wexinc.com/en/articles/9667918-how-do-i-know-when-my-funds-are-running-low-and-it-s-time-to-top-my-account.md)
- [How do I check my account balance and transaction history?](https://motorpasshelp.wexinc.com/en/articles/9667917-how-do-i-check-my-account-balance-and-transaction-history.md)
- [How do I change my card preferences?](https://motorpasshelp.wexinc.com/en/articles/9667913-how-do-i-change-my-card-preferences.md)
- [Can I set up Direct Debit arrangements?](https://motorpasshelp.wexinc.com/en/articles/9667912-can-i-set-up-direct-debit-arrangements.md)
- [How do I sign up for Quarterly Activity Reports and Annual Activity Reports?](https://motorpasshelp.wexinc.com/en/articles/9667911-how-do-i-sign-up-for-quarterly-activity-reports-and-annual-activity-reports.md)
- [When will I get my statement?](https://motorpasshelp.wexinc.com/en/articles/9667909-when-will-i-get-my-statement.md)
- [What if I have moved and need to update my details?](https://motorpasshelp.wexinc.com/en/articles/9667906-what-if-i-have-moved-and-need-to-update-my-details.md)
- [What security does WEX Motorpass Pay2Go offer?](https://motorpasshelp.wexinc.com/en/articles/9667904-what-security-does-wex-motorpass-pay2go-offer.md)
- [What happens if I lose my WEX Motorpass Pay2Go card?](https://motorpasshelp.wexinc.com/en/articles/9667884-what-happens-if-i-lose-my-wex-motorpass-pay2go-card.md)

## EV Charging

- [How do I enable EV charging on my WEX Motorpass card?](https://motorpasshelp.wexinc.com/en/articles/14715443-how-do-i-enable-ev-charging-on-my-wex-motorpass-card.md)
- [How do I start using the EV charging feature?](https://motorpasshelp.wexinc.com/en/articles/14715445-how-do-i-start-using-the-ev-charging-feature.md)
- [Do I need a separate Chargefox account or a physical charging card?](https://motorpasshelp.wexinc.com/en/articles/14715446-do-i-need-a-separate-chargefox-account-or-a-physical-charging-card.md)
- [I have multiple cards; which one will be charged?](https://motorpasshelp.wexinc.com/en/articles/14715447-i-have-multiple-cards-which-one-will-be-charged.md)
- [Can I have a card that is for EV charging only? What are the costs?](https://motorpasshelp.wexinc.com/en/articles/14715449-can-i-have-a-card-that-is-for-ev-charging-only-what-are-the-costs.md)
- [How do I add my card to the app?](https://motorpasshelp.wexinc.com/en/articles/14715451-how-do-i-add-my-card-to-the-app.md)
- [If I sign up for a fuel card can I add EV later?](https://motorpasshelp.wexinc.com/en/articles/14715452-if-i-sign-up-for-a-fuel-card-can-i-add-ev-later.md)
- [How do I find a compatible charging station?](https://motorpasshelp.wexinc.com/en/articles/14715453-how-do-i-find-a-compatible-charging-station.md)
- [Can the app help me plan long-distance trips?](https://motorpasshelp.wexinc.com/en/articles/14715456-can-the-app-help-me-plan-long-distance-trips.md)
- [What are the fees associated with EV charging?](https://motorpasshelp.wexinc.com/en/articles/14715458-what-are-the-fees-associated-with-ev-charging.md)
- [Can I use the app to pay for items inside the service station shop?](https://motorpasshelp.wexinc.com/en/articles/14715461-can-i-use-the-app-to-pay-for-items-inside-the-service-station-shop.md)
- [Where can I find my receipts?](https://motorpasshelp.wexinc.com/en/articles/14715463-where-can-i-find-my-receipts.md)
- [What charging speeds are supported?](https://motorpasshelp.wexinc.com/en/articles/14715469-what-charging-speeds-are-supported.md)
- [Who do I contact if I have an issue?](https://motorpasshelp.wexinc.com/en/articles/14715477-who-do-i-contact-if-i-have-an-issue.md)